Smile + Rep AI. Points in AI shopping conversations.
- Built by
- Rep AI
- Available on
- Smile Plus and Smile Enterprise
- Works with
- Points
- AI conversationsPoints balances
- Reward remindersAvailable points
Rep AI is an AI-powered shopping assistant for ecommerce stores. When connected to Smile, Rep AI can reference each customer's points balance in real time and surface their loyalty status in the conversation.
What you can do. With Smile and Rep AI.
How much is the Alpine Shell Jacket?
It's $340. You also have 2,430 points to use at checkout.
- Abandonment nudges
- When Rep AI detects a shopper about to leave, it can mention their available points as a reason to finish the purchase.
- Threshold upsells
- Rep AI can encourage shoppers to add items to reach a redemption threshold.
- Redemption rules in training
- Teach Rep AI your points value, minimum redemption, checkout steps and whether points combine with other discounts.
- Active members only
- Rep AI mentions points only for active Smile customers, so disabled accounts and unknown emails hear nothing about loyalty.
Connected in four steps. With a Smile API key.
Smile / Settings
Developer tools
Copy the key into the Rep AI Console, then test the connection.
Step 1: Open Smile.io in Rep AI
In the Rep AI Console, open Settings, then Integrations, and find Smile.io under Loyalty.
Step 2: Copy your Smile API key
In Smile Admin, open Settings, then Developer tools, and copy your API key. Keep it secure.
Step 3: Connect and test
Back in Rep AI, click Connect next to Smile.io, paste the key and click Test Connection, then Save.
Step 4: Explain what points are worth
Rep AI shares a shopper's points, not their value. Add what points are worth and how to redeem them to your AI Instructions, in the Training section.
Also in Upsell & Cross-Sell
DigiohReward points for completing quizzes, surveys, and pop-ups.All Upsell & Cross-Sell integrationsSmile and Rep AI, answered.
Yes. The Rep AI integration is built and supported by Rep AI. When connected to Smile, Rep AI can reference each customer’s points balance in real time and surface their loyalty status during the conversation.
With it, you can surface a customer’s points balance during AI conversations, reference loyalty data when relevant to the shopper’s question and skip loyalty mentions for customers without a points balance.
Shoppers logged in to your store, or who have given their email, matched to Smile by email address. If a shopper’s email isn’t in Smile, Rep AI leaves loyalty out and the conversation carries on as normal.
Not on its own: Rep AI shares the number of points. Add what your points are worth, and how to redeem them, to your AI Instructions in the Training section of the Rep AI Console.
Yes. Your AI Instructions in the Training section set when and how it talks about points, such as reminding a shopper who asks about discounts that they have points.
No. Rep AI shows points balances only.
No. Rep AI tells shoppers about their points, and they redeem them themselves at checkout.
Smile Plus and Smile Enterprise. Rep AI reads points balances with a Smile API key, and API access starts on Smile Plus.
See Smile with Rep AI. At the right moment.
- The plan that fits your monthly orders
- What migration and launch look like on that plan
- The revenue loyalty could add at your scale