Members, point balances and VIP tiers come over intact, and customers never notice.
30 minutes with a loyalty strategist.
Certified Technology PartnerCertified+ thousands more on Shopify Plus
Moving from another loyalty app is where programs usually break.
A migration specialist audits your current program and builds a switch plan mapped to your rewards, tiers and timeline.
Your launch team builds the migration plan, carries your data over, rebuilds your program and stays hands-on until you are live and stable.
A switch only works if shoppers never notice it.
Welcome back, Maya. You have 2,430 points.
Your loyalty page, emails and launcher are styled to your brand and tested end to end before anything goes live.
We went from a platform that needed developers for every small change to one where our marketing team has full control. The migration took a week, and we were live everywhere, online and in all our stores.
10%
higher member LTV, within the first 30 days on Smile.
Blue Banana’s loyalty program on Smile. Reviewed as of September 25, 2026.
On any plan, you can import customer points balances into Smile with a CSV file. On Smile Plus and Smile Enterprise, a dedicated team runs a white-glove migration with you, from the plan to go-live.
Not with a white-glove migration on Smile Plus and Smile Enterprise. Members, point balances and VIP status come over intact, so every customer keeps exactly what they earned.
Not with a white-glove migration on Smile Plus and Smile Enterprise. The old program stays live until Smile is ready, so there is never a gap where customers cannot earn.
It depends on your program and your stack. Your launch team maps the timeline up front, against your rewards, tiers and launch date.
Members matched to their Shopify customer records, every points balance, VIP tiers and status, and your ways to earn and rewards, rebuilt to match.
No. Smile syncs your customers from Shopify, so their store account is their Smile account, and imported points land on the right profile.
On Smile Plus and Smile Enterprise, named launch support through your first 90 days, then quarterly program reviews grounded in your data.
