A loyalty program stacks the deck: points on every renewal, free product worth earning, and status that makes skipping safe and canceling expensive.
30 minutes with a loyalty strategist.
Certified Technology PartnerCertified+ thousands more on Shopify Plus
Subscriber churn usually starts with cadence: the monthly bag outruns the household, product piles up, and the pause quietly turns into goodbye. Points on every renewal give tenure a value that canceling forfeits.
F&B runs on low order values and heavy boxes, so shipping and acquisition eat the first order's margin. The business model is the fifth and fifteenth order, which makes retention the whole game rather than a channel.
Growth lives in grocery doors and marketplace checkouts, and both keep the customer relationship. Your own site has to be the channel where the relationship, the data, and the margin live, and loyalty is the reason customers keep it that way.
Loyalty changes the math of that wobble. Renewals earn points, the balance grows with tenure, and walking away means abandoning it.
The perks that work are cheap in margin and rich in access: first taste of limited lots, subscriber-only products, a free bag on the member's anniversary.
Halvard
Subject: Welcome to Ridge, Maya
You reached Ridge.
Your Ridge welcome reward: $15 off your next order.
Shop nowConsumables get shared by nature: a cup poured for a houseguest, a bar split on the trail, a can handed over the fence. Referrals put a link and a reward on that moment.
Halvard
Subject: Your friend placed their first order
You earned 500 points.
Thanks for sharing Halvard. Your points are in your account.
Refer another friendBonus points for adding to the box
Reward subscribers for adding a new product to their next shipment. It is discovery without discounting, and the new flavor rides on shipping you already paid for.
Free product beats a coupon
A free bag reads as full price to the customer and costs you goods, not margin perception. Redeem 1,000 points for a free bag is the whole pitch.
Points on grocery receipts
Receipt scanning lets customers who buy you in grocery earn points on those purchases, so you can identify them and reward them.
Bonus-point events for the slow months
Sloane Tea lifted daily revenue 370% in 24 hours with a bonus points campaign. July does not need another discount code. It needs a reason to buy this week.
Reviews with tasting notes
Nobody can taste through a screen, so the review that says dark chocolate and cherry does the selling. Reward reviews, and pay more for photos and detail.
Merch as the top-shelf reward
Members-only merch is daily brand real estate: a mug in the cupboard never discounts the product.
We use Klaviyo for all of our email marketing. That integration is great because I can dynamically include people’s referral codes and points balances in emails that remind them if they have rewards.
70%
redemption rate, after turning loyalty email flows back on.
Death Wish Coffee’s loyalty program on Smile. Reviewed as of September 25, 2026.
Country Life Natural Foods
Food and beverage · Small business
Read the story : Country Life Natural FoodsFoxhound Bee Company
Food and beverage · Small business
Read the story : Foxhound Bee Company
Death Wish Coffee
Food and beverage · Enterprise
Read the story : Death Wish CoffeeYes. The Recharge integration, built by Smile, rewards points on recurring subscription orders, and Stay AI displays loyalty information in its customer portal. Integrations are unlimited from Growth.
You pick a window, multiply earning and announce it to your list. Because the incentive is future value rather than a markdown, it creates urgency without training customers to wait for discounts. Across 1-7 day bonus campaigns on Smile, top-quartile campaigns drove 50%+ higher daily sales, and the median merchant saw 7.5%.
Yes, on Smile Enterprise. Receipt scanning lets customers scan receipts from the retailers that stock you, so you can identify them, reward their purchases and learn what they buy.
Yes. Smile carries your members, point balances and VIP tiers over intact. On Smile Plus and Smile Enterprise, a dedicated migration team runs a white-glove switch. Blue Banana moved its online store and 20+ retail locations from LoyaltyLion in one week.
By monthly order volume, and the plans are public. VIP tiers, the Loyalty Hub and loyalty benchmarks are included from Growth at $199 a month. Smile Plus, at $999 a month billed annually, adds a migration and launch plan, quarterly program monitoring and priority support.
