Smile + Re:amaze. Loyalty data in every conversation.
- Built by
- Re:amaze
- Available on
- all paid plans
- Works with
- Points, VIP Tiers and Referrals
- Conversation right railPoints, tier and referral URL
- Personalized repliesPoints balance and VIP status
- Conversation triageLoyalty status
Re:amaze is a unified customer service, chat, and helpdesk platform built for ecommerce. When connected to Smile, your support team can see each customer's loyalty data alongside conversations and use it to personalize replies.
What you can do. With Smile and Re:amaze.
Points on boots
OpenMaya R.2m
Can I use my points on the Ridgeline Boot?
Halvard Support
Yes. Your points cover $20 off at checkout.
Smile
- Points balance
- 2,430
- VIP tier
- Ridge
- Referral link
- halvard.com/r/maya
- Right-rail rewards data
- Agents see points balances, VIP status and more in the right rail of each conversation.
- Brand-by-brand connection
- On a multi-brand Re:amaze account, connect Smile to the brand whose customers it should show.
- Shopify and BigCommerce
- Rewards data reaches conversations for both Shopify and BigCommerce customers.
Connected in three steps. From Re:amaze, with your Smile login.
Smile / Integrations
Re:amaze
Re:amaze matches customers to Smile by email address.
Step 1: Select Smile.io in Re:amaze
In Re:amaze, go to Settings, then Apps and Integrations, and select Smile.io. If you manage several brands, click Connect for the one to link.
Step 2: Log in to Smile
Select Connect with Smile.io. Re:amaze sends you to your Smile account: log in to complete the connection.
Step 3: Find Smile data in conversations
Smile data shows in the right rail of your conversations, for customers whose email address matches the one they use with Smile.
Smile and Re:amaze, answered.
Yes. The Re:amaze integration is built and supported by Re:amaze. When connected to Smile, your support team can see each customer’s loyalty data alongside conversations and use it to personalize replies.
With it, you can display customer loyalty data (points, VIP tier, referral URL) alongside conversations, personalize replies using points balance and VIP status and triage conversations based on loyalty status.
In Re:amaze, go to Settings, then Apps and Integrations, and select Smile.io. If you manage several brands, click Connect for the one to link. Then select Connect with Smile.io and log in to your Smile account.
In the right rail of your conversations, with each customer’s points balance, VIP status and more. Re:amaze shows it only when the customer’s email address matches the one they use with Smile.
Yes. Re:amaze brings Smile rewards data into your conversations for Shopify and BigCommerce customers.
Every paid plan. The number of integrations you can connect depends on your plan.
See Smile with Re:amaze. In your helpdesk.
- The plan that fits your monthly orders
- What migration and launch look like on that plan
- The revenue loyalty could add at your scale