Smile + Gorgias. Loyalty data beside every ticket.
- Built by
- Gorgias
- Available on
- all paid plans
- Works with
- Points, VIP Tiers and Referrals
- Customer sidebarPoints, tier and referral URL
- Smile variables in MacrosLoyalty data
- RulesPoints balance and VIP tier
Gorgias is a customer support helpdesk built for ecommerce. When connected to Smile, your support team can see each customer's loyalty data alongside their tickets to personalize replies and automate workflows.
What you can do. With Smile and Gorgias.
Points on boots
OpenMaya R.2m
Can I use my points on the Ridgeline Boot?
Halvard Support
Yes. Your points cover $20 off at checkout.
Smile
- Points balance
- 2,430
- VIP tier
- Ridge
- Referral link
- halvard.com/r/maya
- Profile beside tickets
- Agents see the customer's Smile profile next to each ticket, including their points balance and referral URL.
- One-time sidebar setup
- Add the Smile info to the customer sidebar once, and every customer profile shows it as you open their tickets.
- Rules from macros
- Use Macros that carry Smile variables inside Gorgias Rules, so automated replies can include a customer's loyalty data.
Connected in four steps. From Gorgias's App Store.
Smile / Integrations
Gorgias
Gorgias connects one Smile account.
Step 1: Find Smile in Gorgias
In Gorgias, open Settings, then App Store, then All apps. Search for Smile, open it and click Add Smile Account.
Step 2: Install Smile for your store
Click Install Smile for your Shopify store to connect your Smile account.
Step 3: Add Smile to the customer sidebar
On a ticket, click the cog icon above the customer's name and drag the customer's Smile info into the sidebar. It then shows on every customer profile.
Step 4: Use Smile variables
Add Smile variables to your Macros to personalize replies, then use those Macros in your Rules.
Smile and Gorgias, answered.
Yes. The Gorgias integration is built and supported by Gorgias. When connected to Smile, your support team can see each customer’s loyalty data alongside their tickets and use it to personalize replies and automate workflows.
With it, you can display customer loyalty data (points, VIP tier, referral URL) alongside support tickets, use Smile variables in macros to personalize agent replies and trigger Gorgias rules based on a customer’s points balance or VIP tier.
In Gorgias, open Settings, then App Store, then All apps. Search for Smile, click Add Smile Account, then click Install Smile for your Shopify store. You can also start by installing the integration in Smile Admin.
In the customer sidebar beside each ticket. Click the cog icon above the customer’s name and drag the customer’s Smile info into the sidebar once: it then shows on every customer profile.
Not currently. Gorgias connects one Smile account.
Every paid plan. The number of integrations you can connect depends on your plan.
See Smile with Gorgias. In every support ticket.
- The plan that fits your monthly orders
- What migration and launch look like on that plan
- The revenue loyalty could add at your scale