Smile + Loop Returns. Returns shaped by loyalty status.
- Built by
- Loop Returns
- Available on
- all paid plans
- Works with
- VIP Tiers
- Custom listsLoyalty audience
- List metadataPoints, tier and state
- Workflow conditionsMembers and VIP tiers
Loop Returns is a returns and exchange management platform for ecommerce brands. When connected to Smile, you can sync your loyalty audience into Loop and offer different return experiences based on a customer's points balance and VIP tier.
What you can do. With Smile and Loop Returns.
Ridgeline BootOiled brown, Size 9$265.00- Loyalty data per member
- See each list member's points balance, VIP tier, tier expiry and loyalty state on Loop's List Detail page.
- One list, many workflows
- Reference one Smile list in many Workflows at once, such as one for longer windows and one for bonus credit.
- Behind the scenes
- Shoppers just see the return options their loyalty status earns them, while the list works out of sight.
Connected in four steps. From Loop Admin, authorized in Smile.
Smile / Integrations
Loop Returns
Loop reads your loyalty audience and never changes your Smile records.
Step 1: Turn on Smile.io in Loop
In Loop Admin, open Tools & Integrations, then Smile.io, and switch the integration on.
Step 2: Authorize Loop in Smile
Click Login with Shopify and authorize Loop on Smile's OAuth screen. You return to Loop, connected.
Step 3: Create a Smile.io list
In Returns, open Blocklist & allowlist, then Custom Lists, and create an Email list. Click Link integration, choose Smile.io and pick the audience.
- All Loyalty Members
- All Loyalty Members & Candidates
- A specific VIP tier
Step 4: Use it in a Workflow
Add the list to a Workflow's Customer email condition, so your return policies apply to your loyalty audience.
More integrations
Browse all integrationsSmile and Loop Returns, answered.
Yes. The Loop Returns integration is built and supported by Loop Returns. When connected to Smile, you can sync your loyalty audience into Loop and offer different return experiences based on a customer’s points balance and VIP tier.
With it, you can sync your loyalty audience into Loop lists, offer personalized return experiences based on VIP tier or loyalty status and use loyalty data as conditions in return workflows.
Loop’s guide suggests more bonus store credit for a VIP tier, longer return windows or waived return fees for members, free return shipping for your loyalty audience, Instant Exchanges or Shop Now for members and candidates only, and different incentives for candidates who haven’t yet qualified as members.
Four fields on every list item: points_balance, vip_tier_name, vip_tier_expires_at and state (member or candidate, for example). Customers are matched by email address, so anyone without an email in Smile stays off the list.
One of three audiences: All Loyalty Members, All Loyalty Members & Candidates (members plus customers who have signed up but not yet qualified), or a single VIP tier. Loop suggests one list per VIP tier, so each tier can have its own return policy.
Automatically, in the background. A change in Smile, such as a customer’s new VIP tier, reaches the list at the next sync, so there can be a short lag. If you remove the VIP tier a list is based on, that list stops updating.
No. Loop reads your loyalty audience through OAuth and never creates, changes or deletes Smile records, and the sync doesn’t affect your Smile billing.
Every paid plan. The number of integrations you can connect depends on your plan.
See Smile with Loop Returns. In every return workflow.
- The plan that fits your monthly orders
- What migration and launch look like on that plan
- The revenue loyalty could add at your scale